Customer Care Representative II

Novanta is seeking a Customer Care Representative II to provide exceptional service to customers across multiple communication channels, resolving a wide range of customer concerns with empathy and professionalism. The ideal candidate will have excellent verbal and written communication skills, demonstrated empathy, and the ability to work effectively with others in a dynamic environment.

Requirements

• Respond to customer inquiries across multiple channels
• Provide accurate product, pricing, and service information
• Maintain customer orders and changes using enterprise systems
• Resolve customer issues with empathy and professionalism
• Collaborate with cross-functional teams to ensure customer satisfaction

Benefits

• Medical benefits
• Financial benefits
• Other benefits to support quality of life