Desktop Support w/ Macintosh Experience

nscglobal provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications.

Requirements

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Supports and maintains user account information including rights, security and systems groups
• Provides on-site and remote technical service support, installation, configuration and problem resolution in PC /Network environments
• Experience with Macintosh
• Experience with upgrading from Windows 7 to 10
• Diagnoses mechanical, hardware, software and system failures using established procedures
• Determines most cost effective repair resolution to minimize customer downtime
• Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution
• Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue
• Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers

Benefits

• Full time, direct hire
• Includes benefits, paid time off