Desktop Support w/ Macintosh Experience

nscglobal provides global network implementation and support solutions to world-class organizations. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.

Requirements

• Provides on-site and remote technical service support, installation, configuration and problem resolution in PC /Network environments.
• Experience with Macintosh
• Experience with upgrading from Windows 7 to 10
• Diagnoses mechanical, hardware, software and system failures using established procedures.
• Determines most cost effective repair resolution to minimize customer downtime.
• Act as the primary provider of technical support to desktop and laptop computer users for hardware, OS, and application issues to Executive/Financial Level customers.
• Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
• Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
• Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.
• Coordinate support and repair activities with select third party vendors.

Benefits

• Includes benefits
• Paid time off