Customer Operations Specialist
NSI Group, LLCIllinois, United States
Posted February 20, 2026
Full Time
About the Company
NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers.
Job Description
NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination.
Requirements
- Manage customer orders (manual + EDI) from PO receipt through delivery
- Confirm order details and communicate ETAs to customers and distribution centers
- Coordinate internally with Sales, Operations, and Accounting
- Resolve order discrepancies and support invoice accuracy
- Assist with transportation coordination and 3PL claims
- Maintain accurate reporting in ERP (SAP Business One preferred)
- Utilize customer portals and support compliance documentation
- Contribute to process improvements and operational efficiencies
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
