IT Support Analyst (f/m/d) - onsite

NTT DATA is looking for an IT Support Analyst to provide exceptional field service support to clients in Munich-Obersendling. The ideal candidate will have experience with troubleshooting and configuring Windows and iOS devices, as well as solid written and oral communication skills.

Requirements

• Provide desktop and laptop support for Windows & Mac systems
• Assist users in solving IT problems using available hardware and software tools
• Support, install, and maintain local area networks, operating systems, software, and related IT peripherals
• Evaluate system configuration and software to ensure effective use of hardware resources
• Provide positive customer experiences when working with users
• Use ServiceNow ticketing system daily to triage tickets, escalations, issues, etc.

Benefits

• Comprehensive, locally competitive benefits package