MS Engineer

Join NTT DATA as a Cross Technology Managed Services Engineer (L1) and make an impact by ensuring clients' IT infrastructure and systems remain operational. Monitor client infrastructure and solutions, identifying problems and errors before or as they occur, and provide telephonic, ITSM ticket or chat support to clients when they need it most.

Requirements

• Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and ITIL processes.
• Highly disciplined in handling of tickets on day-to-day basis.
• Good understanding of using ITSM tools.
• Ability to communicate and work across different cultures and social groups.
• A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).