MS Engineer (L1)

Join NTT DATA as a Cross Technology Managed Services Engineer (L1) and make an impact on our clients' IT infrastructure and systems. As the first point of contact, you will monitor client infrastructure, identify problems, and provide telephonic, ITSM ticket or chat support to ensure zero missed service level agreement conditions.

Requirements

• Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization
• Basic knowledge of management agents, redundancy concepts, and ITIL processes
• Good understanding of using ITSM tools
• Ability to communicate and work across different cultures and social groups
• A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience)