MS Engineer (L1)

Join NTT DATA and make an impact by providing essential support and monitoring services for clients' critical software applications. You will work on the first line of support, ensuring that any issues are quickly identified and resolved or escalated as needed. You will also create and update knowledge articles to help streamline processes and improve service delivery.

Requirements

• Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
• Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver)
• Strong planning skills, with the capability to anticipate and adapt to changing circumstances
• A client-focused mindset, with the ability to understand and prioritize client needs
• The ability to communicate and work effectively across different cultures and social groups
• Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting
• A positive outlook, even when working under pressure or putting in longer hours as needed