Team Lead, Managed Services Client Service Desk

Join NTT DATA as a Team Lead, Managed Services Client Service Desk and make an impact in a company renowned for technical excellence and leading innovations. The role involves managing a team of service desk employees, ensuring client satisfaction, and developing and improving the service desk.

Requirements

• Responsible for managing a team of junior service desk agents and/or administrators.
• Ensures resource allocation, attendance, effective achievement of KPI's and planning activities.
• Contributes to the process of managing tickets or calls logged at the service desk.
• Monitors the performance of the team and identifies any training/coaching intervention required.
• Supports with identifying any gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement.

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and diverse work environment
• Equal opportunities for all employees