Team Lead, Managed Services Operations

Make an impact with NTT DATA, a company renowned for technical excellence and leading innovations, by joining as a Team Lead, Managed Services Operations. This entry-level management role involves ensuring managed service delivery to clients, resolving escalated technical incidents, and implementing process improvements.

Requirements

• Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.
• ITIL certification is desirable.
• Demonstrated experience in coaching and mentoring engineering team(s) gained within an information technology services organization.
• Demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).
• Demonstrated experience in organizational change management (transformational experience).
• Relevant demonstrated experience in domain towers such as Network, Collaboration/Customer experience, Cloud, Security, Data Center.