Customer Experience Associate (PST)

Nutrafol is a growing company that creates clinically tested products for hair growth and provides support for people at every step of their hair journey. We are seeking a remote Customer Experience Associate to join our rapidly growing team to provide a high-level and empathetic customer experience.

Requirements

• 1-3 years in a customer experience-related role; e-commerce or startup preferred.
• Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products.
• Stellar written and verbal communication skills – you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer.
• Demonstrated positive approach toward customers.
• You have a passion for understanding problems and are solution-oriented.
• You have a head for science as it pertains to health and wellness.
• You are a self-starter with an entrepreneurial spirit!
• You’re a people person and you truly enjoy making someone smile.
• Bilingual in English/Spanish preferred.

Benefits

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with employer match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Wellness Program, including virtual Wellness Sessions
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance discounts and benefits