Senior Customer Success Manager (gn)

Ingestro is a well-funded, fast-growing SaaS startup that needs a Senior Customer Success Manager to define and execute a customer success strategy, driving revenue growth and customer outcomes.

Requirements

• Define the customer success playbook
• Drive revenue through upsell opportunities, retention, and expansion
• Work cross-functionally with Product, Engineering, and Sales to shape roadmap priorities
• Scale the customer success function and hire team members as needed
• Analyze usage patterns to identify risks and opportunities
• Create meaningful touchpoints throughout the customer journey

Benefits

• Ownership: Work directly with founders, shape company strategy, and build a function from scratch
• Equity + competitive salary: VSOP package that reflects the impact you'll have
• Room to grow: €500/year professional development budget, plus the steepest learning curve of your career
• Flexibility: Offices in Hamburg and Berlin + workation options
• Other perks: Urban Sports, JobTicket, company pension (bAV), modern equipment