IT Executive Support Specialist

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Requirements

• Be the primary point of contact and escalation for Executive and C-suite users.
• Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise.
• Expedite issue resolution for executives by coordinating across IT teams.
• Strong teamwork skills to collaborate effectively with other team members.
• Work with key stakeholders across different business segments to understand their needs and provide technical solutions.
• Troubleshoot moderate to complex hardware, software, network, and operating system issues.
• Lead projects to improve IT operations and systems.
• Collaborate with various groups to understand their technology needs and challenges.
• Take ownership of issues to ensure timely resolution according to SLA.
• Analyze, diagnose, and resolve moderately complex end-user problems.
• Provide remote support for systems and applications.
• Expedite issue resolution by coordinating with team members and management.
• Accurately document details of issues, troubleshooting, and resolutions.
• Maintain knowledge base articles to assist other technicians.
• Identify appropriate assignment groups and transfer tickets accordingly.
• Provide on-call support during non-business hours when needed.
• Other duties as assigned

Benefits

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.