Nymbus is seeking a Principal Technical Account Manager to support high-touch, enterprise-level clients. The ideal candidate will combine deep technical credibility, executive communication, fintech judgment, systems thinking, and AI-native operating habits. The role involves serving as the dedicated technical advisor for assigned clients, developing a deep understanding of each client’s business objectives, and leading complex technical investigations.
Requirements
- 10+ years of experience in a senior post-sale technical role
- Strong technical acumen with experience in API integrations, authentication, system configuration, deployment behavior, logs, incident analysis, and troubleshooting complex environments
- Proven ability to lead high-severity client escalations and drive cross-functional resolution
- Experience delivering technical business reviews, executive account reviews, or strategic client-health discussions
- Ability to communicate effectively with engineers, client operators, business leaders, and executive sponsors
- Demonstrated ability to create high-quality technical documentation, enablement materials, implementation guides, and runbooks
- Familiarity with Jira, Confluence, Postman or similar API tools, and modern AI tools such as Claude, ChatGPT, AWS Kiro, or comparable systems
- Strong understanding of data privacy, security, compliance, responsible AI usage, and client confidentiality
- Experience in banking, digital banking, core banking, fintech, payments, fraud, onboarding, open banking, embedded finance, or regulated SaaS is highly preferred
- Strong collaboration skills across Support, Engineering, Product, Professional Services, Client Success, and Sales
- Ability to thrive in a fast-paced, high-growth, remote-first environment
Benefits
- Competitive salary commensurate with experience and role level
- Annual salary: $80,000-$100,000
- Cash bonus and equity options commensurate with the role level and experience
- 100% remote
- Robust 401(k) plan with company match
- Insurance – Health, Dental, and Vision; Nymbus covers 100% of the Basic Dental premiums
- Paid Time Off
- Periodic travel for client engagements, team meetings, and strategic planning sessions
- Access to modern AI tooling and opportunities to shape AI-assisted operating practices across the Technical Account Management function
