Knowwledge Management Service Management Specialist

The Service Management Specialist II is responsible for negotiating, developing, monitoring, and managing service level agreements (SLAs) relating to IT services, designing and governing Knowledge Management processes within Jira and Confluence, and ensuring that these are met. This position ensures that all processes, agreements, and contracts are appropriate for the agreed service level targets, with a specific focus on improving IT service delivery.

Requirements

• Process Design & Governance
• Repository Management
• ITSM Integration
• Quality & Compliance
• Automation & Self-Service
• Data Analysis & Reporting
• Stakeholder Engagement
• Continuous Improvement
• Project Support
• Professional Development

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions
• Medical, Dental, & Vision Insurance
• Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs