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The Service Management Specialist II is responsible for negotiating, developing, monitoring, and managing service level agreements (SLAs) relating to IT services, designing and governing Knowledge Management processes within Jira and Confluence, and ensuring that these are met. This position ensures that all processes, agreements, and contracts are appropriate for the agreed service level targets, with a specific focus on improving IT service delivery.
O'Reilly Auto Parts is a proven track record of growth and stability.
INNIO Group