Director - Global Service Desk
O'Reilly Auto PartsUnited States
Posted March 19, 2026
Full Time
About the Company
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada. O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow! Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O! Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
Job Description
The Director, Global Service Desk is responsible for leading the centralized service delivery functions, ensuring a single point of contact for technical assistance for employees worldwide.
Requirements
- Global Service Desk Leadership
- End-User Experience
- Operational Partnership
- Ticket Lifecycle Management
- Scope & Operational Boundaries
Benefits
- Competitive Wages
- Paid Time Off
- Stock Purchase Plan
- 401k with Employer Contributions
- Medical, Dental, & Vision Insurance
- Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
