Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Requirements

• Follow and promote all company customer service programs
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy
• Accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures
• Address and resolve customer complaints in a friendly manner
• Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met
• Perform various in-store services for customers (where state and local laws allow)
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs