Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks.

Requirements

• Follow and promote all company customer service programs
• Greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed
• Provide excellent service to customers calling the store on the phone
• Accurately maintain and secure the cash drawer, accept cash and/or checks, accurately make change, and process credit card transactions
• Process exchanges and returns for credit in a friendly manner
• Address and resolve customer complaints in a friendly manner
• Assist with the completion of daily image maker, and planogram updates
• Perform various daily operational tasks
• Operate brake lathe and other store test equipment after corresponding training is completed
• Perform various in-store services for customers
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs