Manager, Customer Success

We're looking for an experienced Manager, Customer Success to lead and evolve our Customer Success function during an exciting phase of growth. The role will involve building high-performing teams, staying close to customers, and driving meaningful outcomes.

Requirements

• 6 to 8+ years' experience in Customer Success, Account Management or customer-facing roles in a SaaS or recurring revenue environment.
• 4+ years leading or mentoring Customer Success Managers, including coaching, performance management and establishing team cadence.
• Proven experience introducing structure, governance and measurable performance into a Customer Success function.
• Strong experience managing complex enterprise and/or government customers.
• Demonstrated success driving retention, adoption and expansion through a value-led engagement model.
• Commercial acumen and experience partnering with Sales on renewals and growth opportunities.
• Experience collaborating cross-functionally with Sales, Services, Product and Support to deliver customer outcomes.

Benefits

• Flexible work
• Genuine care
• Focus on wellbeing
• Learning and development opportunities
• Opportunities to grow and stretch skills
• High trust, collaborative, and a culture built around teamwork and quality