Engagement Manager - AI Agents

Observe.AI is the AI Agents platform for customer experience. As an Engagement Manager for AI Agent deployments, you'll own how we implement VoiceAI and ChatAI for our enterprise customers, from strategy through execution. Your job is to make every deployment smooth, high-impact, and set up for long-term success.

Requirements

• 5+ years in enterprise customer delivery, professional services, program management, or consulting (SaaS, AI, CX, digital transformation, or contact center domains preferred)
• Proven success leading complex enterprise implementations with cross-functional and executive stakeholders
• Strong understanding of contact center KPIs like containment, AHT, CSAT, NPS, and how they influence AI Agent projects

Benefits

• Competitive compensation including equity
• Excellent medical, dental, and vision insurance options
• Flexible Paid Time Off
• 401(k) plan
• Quarterly Lifestyle Spending Account
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits