Senior Customer Success Manager - Evergreen

Observe.AI is seeking a Senior Customer Success Manager to lead adoption, value realization, and long-term partnership across a portfolio of strategic enterprise accounts. The role involves driving process change, product adoption, and customer retention, and requires a strong understanding of SaaS business models and customer success methodologies.

Requirements

• 5-7 years of experience owning clients in a CSM capacity for a SaaS solution
• Proven track record of managing enterprise-level or strategic customer accounts
• Strong understanding of SaaS business models, customer success methodologies, and customer lifecycle management
• Ability to build trusted relationships at all organizational levels
• Excellent communication, presentation, and interpersonal skills
• Proactive problem-solver with strong organizational and project management skills
• Data-driven, process oriented individual who can point to ways you’ve up-leveled the product / process and people in your professional experience past
• Ability to thrive in a fast-paced, dynamic environment

Benefits

• Competitive compensation including equity
• Excellent medical, dental, and vision insurance options
• Flexible Paid Time Off
• Additional Time to Recharge
• 401(k) plan
• Quarterly Lifestyle Spending Account
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits
• Autonomy and Agency