The Restaurant Host/Hostess will be responsible for controlling the flow of the restaurant, maintaining a clean and organized workstation, and providing excellent customer service.
Requirements
- Maintain established company and departmental uniform, appearance, and hygiene standards
- Maintain a clean and organized workstation
- Complete side work duties as assigned
- Answering phones according to established standards
- Booking of reservations utilizing the company reservation system
- Assist with station assignments, rotation planning, and opening/closing/securing the room at shift change
- Greet customers with a smile and a positive attitude
- Maintain reservations/waitlist by creating seating plans as needed
- Follow proper seating rotation when escorting guests to tables
- Maintain cleanliness of menus
- Knowledge of the menus and any daily specials offered
- Be proactive regarding customer special requests and communicating needs to manager and server
- Awareness of all activities in the dining room
- Knowledge of safety/guest liability procedures for guests and employees
- Use of radios with headsets and earpieces for communication
- Proper telephone etiquette is mandatory
- Adhere to federal, state and local laws and regulations
- Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.
- Ability to effectively communicate in English
Benefits
- Free meal on shift
- Free onsite garage parking