Customer Success Manager - Remote, Brazil

As a Customer Success Manager, you will be responsible for delivering value and exceptional customer experience to US-based customers. You will join a global team of CSMs who are recognized by our merchants as trusted advisors. CSMs are Okendo are accountable for their retention, expansion, and overall customer satisfaction.

Requirements

• Strong customer-facing and presentation skills with the ability to establish trust and credibility
• At least 5 years of experience working in a customer-facing role at a SaaS company
• Familiarity with retention and expansion playbooks
• Comfortable being proactive and pursuing revenue opportunities with the support of the sales team
• A flexible mindset, willingness to participate in the creation and testing of new processes
• Ability to work in a high-volume environment
• Positive attitude, empathy, and high energy
• Ability to think through problems and prioritize tasks based on their relative importance
• Impeccable communication, both written and verbal, and presentation
• A high degree of commitment and resilience as you work to enable the best outcomes for your customer