Customer Success Manager - Remote, Mexico

As a Customer Success Manager, you will be responsible for delivering value and exceptional customer experience to US-based customers. You will own the successful delivery of our suite of products, while actively pursuing retention and expansion opportunities through constant value demonstration. You will cultivate relationships with merchants and embody our can-do attitude to meet and exceed their expectations at scale, both through 1:1 touch points and group-based campaigns.

Requirements

• Strong customer-facing and presentation skills with the ability to establish trust and credibility
• At least 5 years of experience working in a customer-facing role at a SaaS company
• Familiarity with retention and expansion playbooks
• Comfortable being proactive and pursuing revenue opportunities with the support of the sales team
• A flexible mindset, willingness to participate in the creation and testing of new processes
• Ability to work in a high-volume environment
• Positive attitude, empathy, and high energy
• Ability to think through problems and prioritize tasks based on their relative importance.
• Impeccable communication, both written and verbal, and presentation.
• A high degree of commitment and resilience as you work to enable the best outcomes for your customer.
• Contributes to a positive team culture by representing company values with your team and external clients.
• Bonus: Familiarity with Shopify, Klaviyo, or Google Shopping

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance