Customer Success Manager - Japan

We are looking for a Customer Success Manager to join our team in Japan. As a CSM, you will work with customers to drive adoption of our technical platform, build strong relationships, and provide thought leadership to help them on their Identity journey. You will be responsible for developing roadmaps and strategies to accelerate customer growth, mitigate churn risk, and identify opportunities for improvement.

Requirements

• Experience in customer success management, ideally working with customers to drive adoption of a technical platform or solution
• Customer-centric and proactive team player that is focused on driving customer loyalty and adoption
• Success in working in and navigating enterprise environments, building trusted relationships at all levels in the organization
• Ability to take on feedback, be willing to learn new things, have a growth mindset and align to Okta core values
• Strong oral, written and presentation skills
• Ability to organize, prioritize, complete activities and meet deadlines on a daily basis

Benefits

• Amazing benefits
• Making social impact
• Developing talent and fostering connection + community at Okta