Customer Care & Operations Coordinator

Role Overview

Provide coordination and executive administrative support to the VP, Customer Care and VP, Operations, enabling efficient day-to-day operation of the Customer Care & Operations function. Ensure priorities, reporting, meetings, communications, and administrative processes are managed accurately and proactively to support service excellence, operational effectiveness, and timely execution of business objectives.

What You Will Do

Coordinate travel and expense management activities, assist in report preparation, plan logistics for team meetings and events, schedule meetings, track department-specific initiatives, prepare correspondence and business documents, manage departmental financial and administrative processes, and support special projects.

Why It Might Be a Fit

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification.

Requirements

• Post-secondary education in Business Administration or a related field, or equivalent experience
• Strong knowledge of administrative coordination, including calendar management, meeting coordination, correspondence, and document preparation
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience using project management tools to manage timelines and support team deliverables
• Familiarity with Microsoft Dynamics 365 Finance and Operations is an asset
• Minimum 1 year of experience in an administrative, executive support, or coordinator role
• Experience supporting senior leaders and managing multiple priorities effectively
• Experience in customer service, operations, or regulated environments is an asset

Benefits

• Group Benefits Plan
• Public Service Pension Plan
• Variable Pay Program
• Paid Time-Off
• Growth Focus
• Comprehensive Learning
• Equity, diversity, and inclusion