Customer Success Lead

Oliv.AI is hiring a Customer Success Lead to own customer trials, onboarding, implementation, and early adoption end-to-end, requiring strong project management and stakeholder management ability, excellent problem-solving skills, and a genuine product mindset.

Requirements

• 3-5 years of experience across customer success, implementation, product operations, solutions consulting, management consulting, or related SaaS roles
• Strong project management and stakeholder management ability
• Excellent problem-solving skills and structured thinking
• A genuine product mindset, able to understand a business problem and think through how the product can solve it
• Strong communication skills and the maturity to work with demanding mid-market and enterprise stakeholders
• High ownership, exceptional organization, and attention to detail
• Comfort with ambiguity, pace, and evolving processes
• The ability to operate independently, exercise sound judgment, and create clarity where none exists

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance