Member Experience Specialist (Future Opportunities)

We are seeking a Member Experience Specialist to assist and support our members, employers, and retirees with inquiries and administration of their pension benefits. The role provides an opportunity to develop technical pension expertise and high-quality customer service skills.

Requirements

• 2+ years of pension benefit administration/client service or relevant experience
• Excellent communication skills and possess technical savvy to provide an exceptional member experience
• A positive attitude, customer service focus with a commitment to personal development and continuous learning
• Ability to maintain composure in high-pressure situations and adapt effectively to changing circumstances
• High integrity and discretion to ensure the confidentiality of sensitive information

Benefits

• Annual salary + target bonus
• Participation in the OMERS Defined Benefit Pension Plan
• Comprehensive employer-paid health benefits
• Annual health spending account and employee support programs
• Annual wellness credit of $600
• Competitive paid time off
• Hybrid work environment
• Diverse and inclusive culture
• Extensive professional development and growth opportunities
• Award-winning workplace recognized as one of Greater Toronto's Top Employers