Technical Support Engineer at Omnicell to support healthcare customers with seamless operation of products, influencing patient safety and provider efficiency.
Requirements
- Serve as the first point of contact for all computer, system, and Omnicell product inquiries, providing timely and professional support through phone, email, and direct consultation.
- Take full ownership of support cases from intake through resolution, ensuring an exceptional customer experience and increasing overall customer satisfaction.
- Troubleshoot issues across mechanical, hardware, pneumatic, software, and network components.
- Research, diagnose, and resolve customer issues while documenting all findings, solutions, and case updates in detailed, clear reports.
- Educate customers with best practices, troubleshooting steps, and preventative guidance to minimize future issues.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Paid time off
- Relocation assistance