Technical Support Engineer

Technical Support Engineer at Omnicell to support healthcare customers with seamless operation of products, influencing patient safety and provider efficiency.

Requirements

• Serve as the first point of contact for all computer, system, and Omnicell product inquiries, providing timely and professional support through phone, email, and direct consultation.
• Take full ownership of support cases from intake through resolution, ensuring an exceptional customer experience and increasing overall customer satisfaction.
• Troubleshoot issues across mechanical, hardware, pneumatic, software, and network components.
• Research, diagnose, and resolve customer issues while documenting all findings, solutions, and case updates in detailed, clear reports.
• Educate customers with best practices, troubleshooting steps, and preventative guidance to minimize future issues.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Relocation assistance