OMRON is seeking a highly motivated End User Technology (EuT) specialist to join its IT team. The role requires overseeing EuT coordination tasks, ensuring the management and optimization of our end-user device ecosystem.
Requirements
- Oversee the technical lifecycle of end-user hardware, imaging to (post)deployment.
- Coordinate our EuT management platform
- Strong knowledge in Tanium and SCCM platforms is preferred
- Help develop, maintain, and deploy standardized operating system images and application packages for Windows
- Maintain and develop mobile phone enrolment (iPhone/Android) on our MDM platform (Intune and Apple Business Manager)
- Primary contact for printers incl coordination of issues and development of follow me print solution
- Act as a primary point of contact for EuT hardware and software suppliers.
- Coordinate with vendors to schedule, test, and implement changes, service improvements, and new software rollouts.
- Evaluate new technologies and solutions from suppliers, providing recommendations to enhance our digital workplace.
- Hold vendors accountable for service level agreements (SLAs) and performance metrics.
- Serve as a Tier 3 escalation point for complex end-user computing issues that cannot be resolved by the service desk.
- Proactively monitor the EuT environment to identify trends, potential issues, and opportunities for optimization.
- Develop and refine processes to improve efficiency, security, and the overall end-user experience
- Partner with the Digital Workplace team, business analysts, and key stakeholders to understand business requirements and challenges.
- Translate business needs into technical solutions, contributing to the strategic roadmap for the end-user environment.
- Assist in the evaluation and implementation of modern workplace solutions, such as collaboration tools, unified communications and video conferencing.
- Create and maintain comprehensive documentation, including technical standards, procedures, and user guides.
- Coordination of the management of hardware
- Ensure smooth operations of printers and follow-me-print solution
Benefits
- International, inclusive, and flexible working environment.
- Opportunities to join trainings and courses for your personal and professional development.
- Competitive employment benefits package in accordance with market standards.
- 29 days of holidays per year for fulltime employment
- Commuting allowance or reimbursement of travel by public transport in line with the company policy.
- Working from home allowance.
- Hybrid working and home office equipment to set up your home office space.
- Working from abroad opportunity up to 20 days per year.
- Opportunity to join company health insurance and fitness programme.
