Customer Success Leader

We're looking for a Senior Manager or Director of Customer Success to own and evolve the post-sale customer experience at OneSignal. This is a high-impact leadership role where you'll be responsible for driving net dollar retention, reducing churn, and up-leveling the team and operational foundation across both our scaled and managed CS motions.

Requirements

• 8+ years in Customer Success, Account Management, or a related customer-facing role in B2B SaaS
• At least 3–5 years leading and scaling a CS team
• Proven ability to assess, coach, and up-level a CSM team
• Strong commercial acumen: comfortable owning a renewal and expansion forecast, building pipeline, and collaborating with Sales on account strategy
• Proficiency with CS platforms (Gainsight, ChurnZero, Totango) and CRM systems (Salesforce, HubSpot)
• Data-driven mindset with the ability to translate customer health data into actionable strategy and executive-ready reporting

Benefits

• Competitive equity program
• Comprehensive and inclusive benefits