Scaled Customer Success Manager
OneSignalNew York, New York, United States • Maryland, United States
Posted April 17, 2026
70000 - 115000 USD
Full Time
About the Company
OneSignal provides a leading omnichannel customer messaging platform that enables businesses to send email, SMS, web and mobile push notifications, and in‑app messages at scale. With a robust architecture that supports over 12 billion messages daily for more than a million companies, the service delivers fast, reliable delivery and advanced analytics, personalization, and automation tools. The platform is built for developers, offering an open API, comprehensive documentation, and free tiers to lower the barrier to adoption. OneSignal’s focus on scalability, developer friendliness, and data‑driven engagement sets it apart in the competitive marketing technology landscape.
Job Description
We are hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base using data-driven approaches and communication skills. The role involves guiding customers towards success from implementation through adoption at scale, working cross-functionally with various teams to surface customer engagement opportunities, and identifying ways to optimize the customer journey.
Requirements
- 2+ years of demonstrated success in a Customer Success role
- Proven history of working a large, growing cohort of customers with a solution-oriented mindset at scale
- Strong communication and interpersonal skills
- Ability to balance and prioritize multiple tasks and projects
- Experience using Customer Success Platforms
- Understanding of Customer Success metrics and KPIs
Benefits
- Competitive equity program
- Comprehensive and inclusive benefits
