Senior Customer Success Manager
OneTrustMadrid, Community of Madrid, Spain
Posted October 14, 2025
Full Time
About the Company
OneTrust is a leader in data privacy and governance solutions, offering a comprehensive platform to automate and manage privacy impact assessments, data mapping, vendor risk management, and compliance with regulations like GDPR, CCPA, and LGPD. The company's core value proposition lies in its seamless integration of data privacy policies across the entire data lifecycle, enabling responsible data use while fostering collaboration between data and risk teams. With over 300 patents and a global customer base of over 14,000 businesses, OneTrust is recognized for driving rapid and trusted innovation in an increasingly complex regulatory environment.
Job Description
OneTrust is seeking a Senior Customer Success Manager to lead engagement with high-value accounts, develop and execute strategic account plans, and serve as a trusted advisor to customers. The role involves mentoring team members, collaborating with cross-functional teams, and identifying new product opportunities. This is a key leadership position requiring strategic thinking, communication skills, and analytical abilities.
Requirements
- Lead engagement with portfolio of high-value accounts
- Develop and execute strategic account plans
- Serve as a trusted advisor to customers
- Lead complex customer engagements
- Mentor junior team members
- Collaborate with cross-functional teams
- Conduct in-depth value analysis
- Lead value-based discussions
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- Paid parental leave
- Career development opportunities
- Company-paid privacy certification exam fees
