Senior Support Analyst - Consent & Preference

We're looking for a Senior Support Analyst to provide ongoing technical support, troubleshooting and proposing pragmatic solutions for OneTrust customers. The role requires a confident individual with excellent verbal and written communication skills, advanced troubleshooting skills and an ability to operate in escalated and high pressure situations.

Requirements

• Degree, higher education qualification or 5-7 years' work experience in a similar role
• Experience working with the OneTrust Privacy platform, or relevant technical skills e.g. web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations
• Complex analytical problem-solving skills
• Continuous improvement mindset and ability to contribute to process improvement

Benefits

• Comprehensive healthcare coverage
• Flexible PTO
• Equity RSUs
• Annual performance bonus opportunities
• Retirement account support
• 14+ weeks of paid parental leave
• Career development opportunities
• Company-paid privacy certification exam fees