OneTrust is seeking a Support Analyst to join their professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face.
Requirements
- Ongoing product support and troubleshooting for OneTrust customers
- Providing solutions for complex and critical issues
- Excellent verbal and written communication skills
- Advanced troubleshooting skills
- Understanding of the OneTrust platform and related technologies
- Ability to learn rapidly and master the OneTrust Privacy platform
- Complex analytical problem-solving skills
- Continuous improvement mindset and ability to contribute to process improvement
- Highly developed written and verbal communication skills
- Ability to work with and troubleshoot complex, web-based software suites
- Working knowledge of development processes, different operating systems, browsers, and programming languages
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- 14+ weeks of paid parental leave
- Career development opportunities
- Company-paid privacy certification exam fees
