Solutions Analyst

We are seeking a customer-focused Solutions Analyst to support customers using our mortgage document preparation platform. This role serves as a primary point of contact for customer service and support, managing inquiries and requests through a helpdesk system, with occasional phone or video interactions.

Requirements

• Experience in customer service or support
• Ability to interpret and translate business requirements into technical requirements
• Solid troubleshooting and analytical skills
• Basic programming or scripting experience (e.g., VB.NET or similar)
• Strong written and verbal communication skills
• Business-level English fluency
• Attention to detail and ability to manage multiple requests in a fast-paced environment
• Experience coordinating or executing changes across development, staging, and production environments

Benefits

• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance