Solutions Analyst

We are seeking a customer-focused Solutions Analyst to support customers using our mortgage document preparation platform, managing inquiries and requests, troubleshooting issues, and ensuring customer satisfaction.

Requirements

• Experience in customer service or support
• Ability to interpret and translate business requirements into technical requirements
• Solid troubleshooting and analytical skills
• Basic programming or scripting experience
• Strong written and verbal communication skills
• Business-level English fluency
• Attention to detail and ability to manage multiple requests
• Experience coordinating or executing changes across development, staging, and production environments

Benefits

• Health Insurance
• Retirement Plan
• Paid Time Off