Solutions Analyst

We are seeking a customer-focused Solutions Analyst to support customers using our mortgage document preparation platform, troubleshoot issues, and ensure a high level of customer satisfaction.

Requirements

• Experience in customer service or support, with the ability to manage and resolve issues effectively through a helpdesk ticketing system
• Ability to interpret and translate business requirements into technical requirements
• Solid troubleshooting and analytical skills with the ability to identify root causes and recommended solutions
• Basic programming or scripting experience (e.g., VB.NET or similar), or proven ability to learn quickly
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
• Business-level English fluency
• Attention to detail and ability to manage multiple requests in a fast-paced environment
• Experience coordinating or executing changes across development, staging, and production environments