Analyst, Service Desk & Automation

The Analyst, Service Desk & Automation position is responsible for the day-to-day management of the service desk queue, ensuring timely handling of incidents and service requests to deliver a reliable, high-quality digital workplace experience. The role also carries specialized ownership of meeting room technology, AV systems, hands-on automation development, and expanded responsibility for operational support across network, identity, and cloud environments.

Requirements

• College diploma or university degree in Information Technology, Computer Science, Computer Engineering, or equivalent.
• Minimum 3 years’ experience in IT Service Desk, End-User Computing, or Technical Support.
• Demonstrated hands-on experience with scripting, automation, or workflow development.
• ITIL Foundation (latest edition), CompTIA Network+, CompTIA A+, Microsoft Certified: Azure Fundamentals (AZ-900), Microsoft Certified: Azure AI Engineer Associate (AI-102), Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102), Microsoft Certified: Azure Developer Associate (AZ-204), Microsoft 365 Certified: Enterprise Administrator Expert (MS-102), CompTIA Security+, Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)

Benefits

• Competitive total rewards package including a hiring salary range of $65,400 - $69,490 plus pension plan and a bonus program
• Exceptional group benefits package, including a spending account and a robust wellness program