Complaint Handler

Complaint Handler at Oodle Car Finance, responsible for investigating and resolving complaints while adhering to regulatory timescales and principles. Responsible for creating written communication of complaints acknowledgement, updates, and outcomes, and acting as point of contact for customers and third parties.

Requirements

• Proven experience of conducting forensic end-to-end complaint investigations
• Ability to describe complex information succinctly and plainly
• Proven record keeping standards in accordance with an FCA regulated environment
• Thrives in a busy customer service environment

Benefits

• 25 days holiday (rising to 28 after 3 years’ service) plus bank holidays
• Private Medical - via vitality, with reward schemes paid for you and your family
• Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• Life Assurance - 4 x annual salary - benefit funded by Oodle
• Free breakfast, drinks and fruit in the office
• Employee discounts – discounts you can access anywhere, anytime for all major shops
• 1 day volunteer day per year – an opportunity to give back to the community each year
• Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme)
• Paid sick leave – enhanced company sick pay
• Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers