Complaints Handler
TeleperformanceManchester, England, United Kingdom
Posted February 19, 2026
26442 - 26442 GBP
Full Time
About the Company
Teleperformance, a company that delivers an outstanding customer experience, is seeking a Complaints Handler.
Job Description
We are seeking a Complaints Handler to investigate and resolve customer complaints relating to mobile phone and technology insurance policies. The role requires attention to detail, problem-solving skills, and emotional intelligence, with previous experience in complaints handling and regulated environments.
Requirements
- Previous experience in complaints handling, escalations, or customer resolution.
- Experience working within a regulated environment (insurance, financial services, utilities, telecoms).
- Strong understanding of customer service best practice.
- Knowledge of FCA DISP rules and TCF principles.
- Experience writing formal regulatory correspondence.
Benefits
- Perks at Work
- Help@Hand
- Critical Illness
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards
- Refer-A-Friend
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress
