Customer Engineer

Customer Engineer needed to serve as the direct technical bridge between enterprise customers and the Open.cx product, leading onboarding and implementation, and shipping code directly in the Node.js + TypeScript codebase.

Requirements

• 2-3+ years of experience
• Strong software engineering experience with Node.js and TypeScript
• Hands-on experience with AI agents and prompt engineering
• Previous customer-facing technical work: onboarding, debugging integrations, or similar in a SaaS environment
• Good understanding of (or fast ability to learn) helpdesk APIs: Zendesk, Intercom, HubSpot, etc.
• Excellent English communication clear writing and confident speaking on video calls with enterprise stakeholders
• Ability to operate effectively in a fast-moving startup: speed, customer impact, and getting things done

Benefits

• Competitive compensation
• Outsized career trajectory
• Real ownership
• High-trust team
• Full benefits