Customer Engineer
OpenSaudi Arabia • United States
Posted May 28, 2026
Full Time
About the Company
YC-backed with real traction, we are in-market, growing, and trusted by enterprise names you know.
Job Description
We are hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the Open.cx product. This is a hands-on engineering role with heavy customer exposure not pure support, and not pure internal development. As a Customer Engineer, you will respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug complex issues including third-party integrations, and ship fixes or enhancements directly in our Node.js + TypeScript codebase.
Requirements
- 2-3+ years of experience
- Strong software engineering experience with Node.js and TypeScript
- Hands-on experience with AI agents and prompt engineering
- Previous customer-facing technical work
- Good understanding of helpdesk APIs
- Excellent English communication
- Ability to operate effectively in a fast-moving startup
Benefits
- Competitive compensation
- Top-of-market salary
- Equity
- Full benefits
