Customer Engineer

Customer Engineer at Open.cx to serve as direct technical bridge between customers and the Open.cx product, responding to customer queries, leading onboarding and implementation, debugging complex issues, and shipping fixes or enhancements directly in the Node.js + TypeScript codebase.

Requirements

• Strong software engineering experience with Node.js and TypeScript
• Hands-on experience with AI agents and prompt engineering
• Previous customer-facing technical work
• Good understanding of helpdesk APIs: Zendesk, Intercom, HubSpot, etc.
• Excellent English communication skills

Benefits

• YC-backed with real traction
• Outsized career trajectory
• Real ownership
• High-trust team
• Competitive compensation