Customer Engineer - EU

Customer Engineer position at Open, a YC-backed startup that builds AI for customer support. The role involves leading customer onboarding, configuring AI agents, training teams, and debugging production issues.

Requirements

• Experience leading customer implementations, onboardings, or technical projects in a SaaS environment.
• Strong technical aptitude, comfortable working with APIs, integrations, and configuration tools.
• Hands-on experience with AI agents and prompt engineering, or a strong willingness to learn fast.
• Excellent project management instincts, with ability to keep multiple implementations on track and on time.
• Excellent English communication skills, including clear writing and confident speaking on video calls with enterprise stakeholders.
• A bias for action, with ability to operate effectively in fast-moving environments and prioritize speed and customer impact.

Benefits

• Top-of-market compensation
• Health insurance
• Real ownership over how customers experience our product