AI Support Engineer - San Francisco
OpenAISan Francisco, California, United States
Posted January 12, 2026
Full Time
About the Company
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
Job Description
We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team.
Requirements
- 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.
- Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
- Bachelor's degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.
Benefits
- Relocation assistance
- 3 days in the office per week
- Hybrid work model