AI Support Engineer - Tokyo

We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team.

Requirements

• 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.
• Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
• Ability to use emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.
• Excellent critical thinking, problem-solving, and communication skills.
• Ability to work in ambiguity, adapt rapidly to change, and continuously learn.
• Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.
• High horsepower, adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.
• Humble attitude, eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

Benefits

• Relocation assistance
• Generous Paid Time Off
• 401k Matching
• Retirement Plan