AI Support Engineer - Singapore

AI Support Engineer role to resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying OpenAI products. The role involves working closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate customer experience.

Requirements

• 8+ years of experience in user operations, technical support, or support engineering roles
• Expert-level SaaS troubleshooting skills
• Ability to rapidly understand new technologies and complex concepts
• Ability to script or engineer code for automating repetitive tasks and integrating tools
• Strong critical thinking, problem-solving, and communication skills
• Ability to thrive in ambiguity and adapt rapidly to change
• Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues
• High horsepower and ability to work on multiple projects at once with expansive ownership and prioritization

Benefits

• Relocation assistance
• Hybrid work model of 3 days in the office per week
• Generous Paid Time Off
• 401k Matching
• Retirement Plan