Customer Success Manager

Optimove is a company that empowers its employees to shape and grow their roles. They offer a dynamic and essential client-facing role as a Customer Success Manager. The CSM interacts with client stakeholders to deliver outstanding results, requiring highly effective management and people skills, coupled with robust analytical capabilities.

Requirements

• Own overall client relationship, enabling them to unlock value from their partnership with Optimove
• Establish a trusted and strategic relationship with each assigned client
• Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
• Be the customer's advocate internally by communicating requests and issues across departments
• Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
• Communicate major product updates and releases ensuring clients enact changes