Customer Success Associate

We’re Optix — helping flex and coworking space operators build smarter, more automated spaces and better-connected communities. As a Customer Success Associate, you will become a product expert and educate clients on the benefits and functionality of the Optix platform.

Requirements

• 3+ years of experience in customer support, success, or sales role with a technology company
• Exceptional written and verbal communication skills
• Strong ability to educate clients on product features, benefits, and best practices
• Proven experience with owning a large portfolio of clients and delivering proactive success
• Proactive, solutions-oriented mindset
• People person – speaking to new people every day and building relationships excites you!

Benefits

• Competitive salary compensation and commission structure
• Strong Employee Stock Option Plan offering
• Excellent health and dental coverage program
• Mission-driven workplace experience
• Personal and professional growth opportunities
• Healthy snacks and locally roasted coffee
• Team lunches and socials
• Annual health and fitness credit
• Fun offsite activities
• A beautiful, waterfront Gastown office and a flexible 60/40 hybrid workplace plan